Privacy Policy
Last updated: January 23, 2026
Cozymat is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Cozymat.
This Privacy Policy applies to our website, https://cozymat.ca, and its associated services (collectively, our “Service”).
By accessing or using our Service, you signify that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Definitions and Key Terms
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Company (“we,” “us,” “our”) refers to Cozymat, operating in Etobicoke, Toronto, Ontario, Canada.
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Website refers to our site located at https://cozymat.ca.
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Service refers to the services provided by Cozymat, including laundry pickup and delivery.
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Personal Data means any information that can identify an individual, directly or indirectly.
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Device means any internet-connected device used to access our Service.
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IP Address means the Internet Protocol address assigned to your device.
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Third-Party Services refers to service providers that assist us in operating our business, including payment processors and order management platforms.
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You refers to the individual or entity using our Service.
What Information Do We Collect?
We may collect personal information when you:
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Visit our website
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Place an order
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Register an account
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Contact us
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Subscribe to emails or promotions
Information we may collect includes:
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Name
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Email address
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Phone number
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Billing and pickup/delivery address
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Account login credentials
How We Use Your Information
We use your information to:
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Provide and manage our services
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Process orders and payments
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Communicate with you regarding your orders
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Improve our website and customer experience
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Respond to customer service inquiries
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Send service-related and promotional emails (you may opt out at any time)
Third-Party Services
We use trusted third-party service providers to operate our business, including:
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CleanCloud – to manage orders, customer data, and service operations
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Stripe, Square, and CleanCloud Pay – to securely process payments
These providers only receive the information necessary to perform their services and are required to protect your data.
Payments
All payments are processed securely through third-party payment processors such as Stripe, Square, and CleanCloud Pay.
Cozymat does not store or retain your full credit card details.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Improve website functionality
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Understand how visitors use our site
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Remember user preferences
You can disable cookies in your browser settings, but some features of the site may not function properly.
Email Communications
By providing your email address, you consent to receive service-related and promotional emails from us.
You may unsubscribe at any time by using the link included in our emails.
Children’s Privacy
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us and we will promptly remove it.
How We Protect Your Information
We implement appropriate security measures to protect your personal data, including secure servers, encryption, and access controls.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
How Long We Keep Your Information
We retain personal information only as long as necessary to provide our services and comply with legal obligations. When no longer needed, data is securely deleted or anonymized.
Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request corrections
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Request deletion of your data
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Withdraw consent for marketing communications
To exercise these rights, contact us at support@cozymat.ca.
International Data Transfers
Your information may be stored or processed outside your province or country. By using our Service, you consent to such transfers in accordance with applicable laws.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
📧 Email: support@cozymat.ca